Returns / Exchange Policy
We understand that buying clothes online can be a little scary especially if it’s your first time. At Mimi Lil & Co we want to offer you the peace of mind that for what ever reason, your item can be returned for an exchange of size or store credit.
We would hate for you to feel like you have lost money for an item that wasn’t quite right So if you choose to return your item for a store credit we would like to offer you an extra $10.00 towards your store credit to help you when you find that next item that does suit.
NEED TO RETURN AN ITEM? HERE ARE THE STEPS!
1. Read the Returns Policy information below to ensure you qualify to make a return.
2. Contact Mimi Lil & Co via email firstname.lastname@example.org with the details and reason of your return. Once approved you will be please send your item/s in their original condition to the address below. Approval may take 1-2 Business days.
3. Include your order number and name with the item(s) you wish to return
and package together in a trackable mailing satchel.
4. You will need to cover the return postage, please also ensure to send your order with an activated tracking number and have this information accessible.
Items can be returned within 14 days of delivery for a store credit. Please note we do not offer refunds. A refund will only be provided if an item is assessed and deemed as faulty.
All item(s) to be returned must be in their original, unworn, unwashed condition. All tags and incidentals (i.e. spare buttons) must be attached.
Please take care when trying on the item as we are not able to accept returns with makeup stains. If the item is deemed unsellable it will simply be returned to the customer.
By purchasing from Mimi Lil & Co, you have accepted the possibility of slight variations in colour and size specifications. Colours may appear slightly different dependant on individual monitor settings.
We process all returns within 2-4 business days of them being received.
You will receive an email with the details and outcome of your processed return.
Returned items will be issued a store credit, unless you have requested an exchange or have been approved for a refund due to a faulty garment.
A store credit is valid for 12 months from the date of issue and can only be used in one transaction.
A store credit does not cover shipping costs and cannot be used to purchase gift cards.
A store credit cannot be used in conjunction with any other discounts or promotions.
Not a problem at all contact us at Mimi Lil & Co and let us know which product and size you would like to exchange and return your original order via the steps above, postage costs will apply.
Please ensure that your send back your original order in a trackable satchel, we do not accept responsibility for items lost in transit.
If you have a faulty or damaged product please request a return via our email email@example.com within 48 hours of receiving your product. Please include a picture of the deemed fault and your order number.
We will treat this at the highest of priority. Please ensure you do not throw out any of the packaging information as this will be required to move forward.
Refunds will only be provided if an item is assessed and deemed to be faulty.
We do not accept returns on sale or clearance items so please choose carefully.
If you require the same item in a different size, please contact customer service via email mimilil.co@hotmail with your order number and we will do our best to accommodate you.
Items purchased during flash sale periods are included under this sale policy so please ensure you choose your item(s) carefully.
Only one discount/credit code can be used per order.
If you have an existing code during a sale period, unfortunately only one can be honoured - so it is up to you to decide which ones to use.
If you forget to use the code in your order we are unable to refund/credit the difference to amend this.
Discount codes cannot be honoured outside their given timeframe.
The Customer Service Team is contactable via email or facebook and instagram messenger Mimi Lil & Co from 9am - 4pm Monday to Friday.
The above outlines our returns, exchanges and refund policy. By processing your payment with Mimi Lil & Co, you are accepting the above terms and conditions regarding shipping and any returns of your purchases. Please note that refunds will strictly only be provided for items assessed and deemed as faulty. A store credit will be issued in all other circumstances.
All return policies issued by Mimi Lil & Co abide by and are in line with the Australian Consumer Law (ACL)
If you require clarification or have any questions, please contact customer service via email firstname.lastname@example.org